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By Erica Wine

Cultural institutions in the UK are repositories of a wealth of historical material. The scholarly importance of such resources is at the basis of the numerous digitisation projects aimed at widening their access worldwide. The lack of national policies has left those institutions alone in engaging in dissemination activities and in raising awareness of their own online material.
Of particular interest to the author are the digital special collections hosted in the English Universities. The main activities of these institutions differ from others, such as museums, archives and public libraries, as they do not have the main institutional duties of preserving and the exploiting of their holdings. This article highlights related issues and suggests some of the possible measures to effectively promote and disseminate universities’ online digital special collections.
You work for a University in England and you are a curator of a special collection that has been digitised. You would be in a very rare and lucky situation if the whole world knew about it, and if your institution was not just proud of its treasures, but fully supportive of any initiative to promote and exploit them. This article is for those who are not in such a position. Let's take a step back.
- What are special collections?
Special collections are those groups of archives or library materials (usually sharing a subject area) distinguished from the general stock for their physical form, content or depth of subject coverage.
- What has a university got to do with it?
At times, a special collection may be strongly linked to a particular University, which may become the natural home of the collection. Special collections therefore are donated or purchased by a home institution, which endeavours to preserve them. Once the institution has a special collection, its value in part depends on its accessibility: it is of little use unless the public knows about it. Digitisation is important as the conversion of the collections into digital format aids both preservation and access. Furthermore, digital special collections may constitute an important point of contact with wider cultural initiatives if appropriately exploited and promoted and may raise the profile of the home institution through the achievement of recognition in a regional, national or international context. Digitisation takes a great role in promoting cultural awareness and in creating new educational opportunities.
Furthermore, digital special collections may constitute an important point of contact with wider cultural initiatives if appropriately exploited and promoted and may raise the profile of the home institution through the achievement of recognition in a regional, national or international context.
Broadly, the home institutions do not realize all the positive aspects of having collections online, even when copyright is not a concern. This is because there are several issues involved:
- Collection issues - there is a lack of a common definition of what really constitutes a special collection (not topic-grouped up-to-date stock such as market reports, European documentation etc.). Several institutions extend the definition of digital collection to electronic journals, digital libraries and really anything that is in digital form and available online (photographs of recent events etc.).
- Promotional issues - generally promotional activities fall within the responsibilities of the curators, who are not expert in communication and marketing strategies.
- Institutional issues - indisputably, dissemination and promotion relies on the institution's organisational culture and on the attitudes of the curator. It would be a logical approach for an institution's marketing department to exploit online special collections for targeting national and international audiences. It is a fact that the majority of online digital special collections share the domain of their home institution; however the majority of universities lack a genuine interest in their own collections and fail to include them constantly in a wider agenda. Such a failure constitutes a great loss of opportunities to the institution's prestige. It also highlights both the disjointed reality of the English universities and their inability to fully exploit the funds made available for the digitisation of special collections.
- Staffing issues – although the curatorial duty of the majority of the collections is the task of information professionals, there is an overwhelming lack of staff dedicated solely to the online special collections. The need for successfully targeted promotional campaigns to ensure their most effective dissemination is even more apparent.
Let's see what curators could do to enhance promotion and awareness of their online digital collections. It is important to point out that home institutions present different scenarios, realities and financial backing.
| Making promotion important |
| Ensure maximum exploitation of material (involvement of the project teams, university departments, especially marketing and funding bodies) |
- Create an exhibition in institutions' reception rooms
- Create lists and recommendations
- Work closely with press and publication offices (they have constant need of images, stories and information on the institutions)
- Send notices and full articles to a range of publications, especially subject specific
|
| Gaining more 'power' within own institution |
| Join forces to create an institutional policy for promotion of collections |
Bring together all the institution's online collections |
| Involve as many departments as possible |
Strive to improve the 'image' of the collections |
| Opportunities |
| Widen awareness and use of the collection at historical anniversaries and events |
- Timely launch of promotional activities
- Work closely with press and publication offices (they have constant need of images, stories and information on the institutions)
- Make use of other campaigns and programmes
- Attend relevant conferences
- Exhibit in a location where there are external visitors, especially fund-raising events
- Organise open evening
|
| Maximise collaboration and retrieval (online tool) |
Maximise interoperability by using protocols and standards |
| Raising awareness |
| Broaden external awareness |
... with other bodies |
- Create ties with other educational organisations, so that their sites could have links to collection (BBC, museums, city councils education authorities, etc.)
- Attend related conferences
- Deposit details and links with external online sites
- Research subject area of the collection (e.g. subject gateways, bibliographies, pathfinders)
|
| ... with information professionals |
- Participate in discussion lists and blogs
- Provide leaflets, bookmarks and hand-outs to have ready for visitors and to send out to related organisations
- Attend related conferences
|
| Contextual and promotional information |
| Create features and services to increase appeal |
- Re-mount exhibition virtually on web pages
- Provide leaflets, bookmarks and hand-outs to have ready for visitors and to send out to related organisations
- Make the following available online: statements, contact, table content, catalogue, help, future developments, further reading, background to collection, frequently asked questions
- Make use of other campaigns and programmes
- Include 'What's new' and 'image of the week/month'
- Provide links to other resources and websites
- Provide information on promotional events -e.g. conferences, show case services such as copying, shopping, research opportunities;
- Include publications for free download or purchase -newsletters, RSS feeds, blogs, special support material (teacher/school/etc.)
- Advertise the institution's activities: invite people to see originals
|
| Targeting audiences |
| Reach targeted audiences |
International audiences* |
- Utilise Web 2.0 applications (e.g. RSS feed and blogs)
- Send notices and full articles to a range of international publications
- Send electronic newsletters
- Set up email distribution and discussion lists
- Adhere to national international and initiative (e.g. UNESCO)**
- Provide foreign language support
- Attend relevant international conferences
|
| National audiences |
- As above
- Utilise national broadcasts
- Contact national press
|
| Regional and local audiences |
- As above
- Organise related lectures, forum, etc.
- Utilise local broadcast
- Contact local press
- Provide leaflets, posters and general publications
- Organise a programme of talks to interested targeted groups
|
| New Audiences |
- Create ad hoc online resources (e.g. exhibitions, children/ teacher activities, etc.)***
- Work closely with press and publication offices (they have constant need of images, stories and information on the institutions)
|
* Although most collections were deemed to be appealing to international audiences, not many appear on worldwide online search tools (databases, search engines, subject gateways, etc).
** The overwhelming lack of adherence to the widest spectrum of initiatives at national and intentional level (e.g. databases and portals) is a missed opportunity. See appendix for a list of national and international initiatives.
*** For example, the failure to target children constitutes a loss of opportunities for the dissemination of the collections through reaching schools or parents. Understandably, such an aspect has financial and planning implications and could suffer a lack of interest or expertise. However, explorative and entertaining features for children or just cooperation with the other educational websites (e.g. BBC and Grid of Learning) could become part of an outreach programme for the universities.
| Access and use |
| At planning stages the project team should maximise the collections' use |
- Clearly display links to access the collection and the online status
- Organise open evening
- Provide disability support
|
| Implement features to increase appeal and intuitiveness |
- Explanation of search feature
- Basic/quick search facilities
- Advanced search features
- Extra search options
- Intra-collection search
- Available search history
- Keyword list
- Browsing facilities
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| Increase user's interest by incorporating dialogue opportunities |
- Online piloting
- Surveying
- Feedback requests
- Keeping contacts updated
- Web 2.0 applications (e.g. RSS feed and blogs)
- Feedback from users
- Attend relevant conferences
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| Increase the collection's visual appeal and aesthetics |
- Utilise appealing colour scheme and layout
- Unify styles and links
- Undertake pilot program before launch
- Improve intuitiveness of navigation (icons, zooming and turning pages)
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| Ongoing website improvements |
Observe and compare other websites of both similar or different type of coverage |
For more information about digital collections, see any of the following recommended resources and collections:
The strategies suggested are just some of the ways that cultural institutions can intelligently 'spread the message' and increase visitor access to their collections. Without implementing these processes or procedures, it will be very difficult for institutions to promote or broaden the appeal of their special collections. It will also limit the accessibility of their collections to new audiences and the creation of further educational opportunities. Ultimately, this will impact the 'survivability' of their collections in the long term.
By Erica Wine
Erica Wine works at Digital Capture Solutions, the digitisation service
of the Library and Learning Resources at the Birmingham City University
in Birmingham, UK. She conducted the research promotion of online
digital special collections in the Higher Education Institutions in
England as a partial fulfillment of the requirement for the Degree of
Master of Science.
FUMSI articles by Erica Wine »
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