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 FUMSI Folio on Knowledge Management
25th September 2009
"Looking back over decades of work helping organisations manage information and knowledge in myriad ways, I remain convinced that many would be aghast if they knew how expensive it is for an organisation to "get by" on knowledge workers' creativity and ability to fashion workarounds. At the same time, I understand the logic behind thinking "we're doing alright … I can't justify a 6-figure investment in KM". A first step for anyone in charge of knowledge related
operations is to take look at current business practices to assess the probable tradeoffs ... so as to lay the groundwork for an appropriate strategy."
- Ulla de Stricker, Guest Editor
Total pages: 44
Make the most of Knowledge Management with tips from experts in the field.
Knowledge Management is a FUMSI Folio, collecting FUMSI articles on a specific topic. Published in a convenient package and framed with editorial commentary from Ulla de Stricker, our guest editor, Knowledge Management is a must-have resource for the reference and skill-development library of any information centre or information professional.
Table of Contents:
- Introduction by Ulla de Stricker, Guest Editor
- Knowledge Management Survey Results
- Knowledge Management: Getting Started, by Vernon Prior
- Convenience Trumps Quality: How Digital Natives Use Information, by Derek Law
- Understanding Today’s Capital: Thomas Stewart Delves into his Keynote at Online Information 2006, by Monique Cuvelier
- Answering the Call: Better Knowledge Management = Better Customer Service, by Veronica Fraser
- Enterprise Information Architecture: A View from the Legal World, by Kate Simpson
- Recommended Resources
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